PeopleCert ITIL 4 Foundation

In a nutshell

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

This course is available as part of a Personal Learning Account (PLA). PLA is an initiative from the Welsh Government which offers people the chance to access free, part-time courses with flexible and convenient learning that fits around their existing lifestyle (subject to eligibility).

This course is for...

… anyone aged 19+, living in Wales and in employment. The usual salary limit of £34,303 does not apply to this course.

...taking the next step in your career

...anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

Course content

This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment.

Course Duration: 2 days

The course includes:

• How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
• The seven guiding principles of ITIL® 4
• ITIL® service value system
• The four dimensions of service management
• The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

There will be an ITIL® 4 exam at the end of the course.

Entry Requirements

Basic understanding of IT concepts or work experience in an IT environment is helpful.

You will need access to internet, a windows computer and webcam/microphone.

Additional information

The PLA programme intends to provide quality career advice and guidance to participants before, during and after their learning.

Prior to being enrolled onto your PLA funded course, a individual learning plan will be discussed with you to ensure that the right learning has been considered.

This will include a general discussion on the following topics:

• formal education or qualifications in related fields
• prior experience within the industry or field
• career aspirations
• dedication of time required
• access to internet, windows computer and webcam/microphone