Learners

Login FAQs

When applying for your course you will have set up an account using your personal email address and a password of your choice.  On receiving a course offer your account is switched to a Coleg Gwent account with a new username and password.  These are the same details needed to access CG Connect, MS Office 365 and college computers and printers.

Your username is your college ID followed by @coleggwent.ac.uk. Your college ID is an 8-digit number and is included in all your application correspondence.

Your username will look something like this – 12345678@coleggwent.ac.uk

Your password will have been sent to your personal email address.

Once you have logged in using this password you can change it to a password of your choice.  We also recommend you sign up for Self Service Password Reset at the same time.

If you have registered for Self Service Password Reset (SSPR) you can use that to reset your password.

If you have not registered for SSPR, please

email passwordreset@coleggwent.freshservice.com using your personal email account and look out for the replies from the College Helpdesk

If you have a Coleg Gwent IT account, you can securely self-reset and change your college login password. This means you no longer need to rely upon the ICT team to change it for you; you can do it yourself from anywhere and at any time via a secure Microsoft portal. It is not mandatory for you to sign up for this service, but we do encourage you to make use of it.

In order to be able to reset your password, you must first register for the service. This involves registering your personal e-mail address and/or mobile phone number. This information will be stored securely on the Microsoft cloud. It will only be used for the purpose of password reset and you can opt out of the service at any time by contacting ICT. Your information will be kept in line with the College’s retention schedule.

Before you start you will need access the following:

  • a personal email account – this cannot be your Coleg Gwent email address
  • access to a mobile phone

How to register

How to reset your password

Once your password has been reset, please remember that you’ll need to update your credentials in other areas e.g. CG Connect App, eduroam etc.

Learner using mobile phone

Install the CG Connect app:

Download the TOTUM app