AXELOS ITIL® 4 Foundation

In a nutshell

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

This course is available as part of a Personal Learning Account (PLA). PLA is an initiative from the Welsh Government which offers people the chance to access free, part-time courses with flexible and convenient learning that fits around their existing lifestyle (subject to eligibility).

This course is for...

Individuals currently employed by Tata Steel UK (sites in Wales) OR its wider Welsh supply chain (including at risk of redundancy), aged 19+, living in Wales.

Course content

The course includes:

• How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
• The seven guiding principles of ITIL® 4
• ITIL® service value system
• The four dimensions of service management
• The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

There will be an ITIL® 4 exam at the end of the course.

Entry Requirements

There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

Additional information

This course would benefit those new to the industry or who are currently working in the sector but require validation through a qualification to support that experience.

This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment.

You will need to put aside 2 days to attend this course.

The course includes an exam which is invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.