Coronavirus (COVID-19)

Advice for staff and students

(as of Tuesday 31 March 2020, 09:00)

At Coleg Gwent, we understand that guidance on Coronavirus is changing daily and can be confusing. The health and wellbeing of our College community is our priority. Therefore, our Senior Leadership Team are regularly reviewing the situation to provide you with the most up to date information and advice via this webpage.

From 4pm, Friday 20 March 2020, our college premises will be closed to students and the public, with all services provided remotely and digitally. Experiencing ICT issues?  You can access the helpdesk here.

Learning continues

Despite the temporary closure of our campuses, we want to stress that learning is still continuing remotely for this academic year. We’re continuing to deliver teaching and learning online so please keep checking emails and logging in to CANVAS.

It’s important that you keep submitting your work and uploading to CANVAS so that we can evidence progress to the awarding bodies.

How to contact us

Phone lines will also be closed, so if you have an enquiry please visit the ‘contact us’ section of our website www.coleggwent.ac.uk/contact.

If you’d like to speak to someone about a current application, then please email admissions@coleggwent.ac.uk and we will respond as soon as possible.

If you’re a learner and need to contact someone, please refer to your ‘How to contact us’ guide on CG Connect.


Staff and learners can access further information via 
CG Connect and the Staff Portal and should check regularly for updates. If you haven’t already, download the CG Connect/Staff Portal app now by searching ‘Coleg Gwent Connect’ via your app store.

What do I need to know?

  • Access to services and support – All learners have access to CG Connect and Canvas to keep in touch with teachers and a range of support services which will enable learning to continue.
  • Access to site –  Learners will not be able to access College sites until further notice. All College sites will continue to have a caretaking and security presence. Any staff requiring access must log a ‘site access request’ on the Estates helpdesk stating the reason and allowing 24 hours notice.
  • Education Maintenance Allowance (EMA) payments will not be affected by campus closures. We will also continue to fund free meals for those learners who are eligible, via direct payments.
  • Exams and assessments – UK Government have cancelled all GCSE and A Level exams. Exam boards continue to discuss how this will work and updates will be provided in due course, but in the interim, we encourage learners to complete as much work as possible. For learners who have paid an exam fee, we’re unsure yet whether these will be refunded and await further instruction. We will contact all paying learners in due course to let you know. We understand there will be no change to vocational assessments except where students have external exams and we are awaiting further instructions.
  • Work placements are not currently supported by the College and this will be reviewed after Easter.
  • Part time courses due to start between now and the end of April will not be running. Those who have paid can defer their payment to a future course or request a refund.
  • HE Learners studying USW programmes may have received messages directly from USW. Please disregard these messages and refer to Coleg Gwent communications for updates.
  • New applications for all provision areas are still being processed as normal and offers will be made based on predicted grades. Please visit the learning section of our website and apply today!
  • Interviews for applicants – Information Advice and Guidance (IAG) interviews have been replaced with an electronic process, making offers based on predicted grades.
  • Interviews for job vacancies – All interviews for job vacancies will be postponed whilst HR make arrangements to conduct these remotely.
  • Contractors and suppliers – We are doing everything we can to protect our suppliers, contractors and the local community from the impact of the coronavirus.

Our three key priorities are as follows:

  • Keep everyone safe
    If you or anyone in your household is showing symptoms of Coronavirus, you’re required to follow the UK Government’s latest guidance.
  • Keep learning going
    We’re supporting students to continue learning by changing the way we deliver teaching and using all the technology available to us.
  • Minimise non-essential contact
    We’re looking at alternative ways of working to keep the College operational remotely and digitally.


All updates will be posted here and across our various social media channels as soon as they’re available. So for any new information, please check our online platforms in the first instance.

This is a very challenging situation which is under constant review. All of our decisions are made in line with official UK Government and Public Health Wales advice.

For further information, we recommend that you also refer to the Welsh Government website and the Foreign Commonwealth Office.