AXELOS ITIL® 4 Foundation - Virtual Classroom

In a nutshell

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

This course is available as part of a Personal Learning Account (PLA). PLA is an initiative from the Welsh Government which offers people the chance to access free, part-time courses with flexible and convenient learning that fits around their existing lifestyle (subject to eligibility).

This course is for...

...anyone over 19, living in Wales, in employment and earning less than £32,371 a year.

...taking the next step in your career

...anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

Course content

This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment.

Course Duration: 2 days

The course includes:

• How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
• The seven guiding principles of ITIL® 4
• ITIL® service value system
• The four dimensions of service management
• The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

There will be an ITIL® 4 exam at the end of the course.

Entry Requirements

If you fit into any of the categories below, you are an ideal candidate for this course:

-Any individuals looking to begin a career in IT service management

- IT professionals that want to specialise in service management

- Graduates of the ITIL Foundation qualification that wish to continue their study and learn new information

You will need access to internet, a windows computer and webcam/microphone.

Additional information

The PLA programme intends to provide quality career advice and guidance to participants before, during and after their learning.

Prior to being enrolled onto your PLA funded course, a individual learning plan will be discussed with you to ensure that the right learning has been considered.

This will include a general discussion on the following topics:

• formal education or qualifications in related fields
• prior experience within the industry or field
• career aspirations
• dedication of time required
• access to internet, windows computer and webcam/microphone