Virtual Classroom - ITIL® 4 Foundation with Exam
Personal Learning Accounts
IT and Networking
Courses starting from
01 August 2021
There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.
In a nutshell
A Personal Learning Account is a new initiative from the Welsh Government. It is a free and flexible way to learn. The initiative will offer people the chance to access free, part-time courses that offer flexible and convenient learning around their existing lifestyle.
This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.
This course is for you if...
...anyone over 19, living in Wales, in employment and earning less than £29,534 a year.
...taking the next step in your career
...anyone can enrol and learn about the key ITIL® techniques, terminology and processes.
What will I be doing?
The course includes:
How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
The seven guiding principles of ITIL®4
ITIL® service value system
The four dimensions of service management
The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven
There will be an ITIL 4 Exam.
This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment.
You will need to put aside 1 day to attend this course.
The course includes exams which are invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.
All courses may be subject to change and cancelled if deemed not viable to run.Print course information