Virtual Classroom - ITIL® 4 Foundation with Exam

Key Information

Subject Area

Subject Area
Personal Learning Accounts

Mode of Study
Mode of Study
Virtual Classroom Study is equivalent to face-to-face classroom courses, but delivered in an online environment.
Location

Location
Flexible

Sector

Sector
IT and Networking

Start Date

Courses starting from
01 August 2021

Entry Requirements

Entry Requirements

There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

In a nutshell

A Personal Learning Account is a new initiative from the Welsh Government. It is a free and flexible way to learn. The initiative will offer people the chance to access free, part-time courses that offer flexible and convenient learning around their existing lifestyle.

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

This course is for you if...

...anyone over 19, living in Wales, in employment and earning less than £29,534 a year.

...taking the next step in your career

...anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

What will I be doing?

The course includes:

How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
The seven guiding principles of ITIL®4
ITIL® service value system
The four dimensions of service management
The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understand of seven

There will be an ITIL 4 Exam.

Additional information

This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment.

You will need to put aside 1 day to attend this course.

The course includes exams which are invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.

MPLA0083AA
Flexible

Have any questions or are not sure if this is the right course for you?

Contact us on 01495 333597 / 07485 314832
or email pla@coleggwent.ac.uk

All courses may be subject to change and cancelled if deemed not viable to run.

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