eLearning - ITIL® 4 Foundation with Exam

Key Information

Subject Area

Subject Area
Personal Learning Accounts

Mode of Study
Mode of Study
eLearning Study is in a self-paced, self-organised manner using an internet enabled device.
Location

Location
Flexible

Sector

Sector
IT and Networking

Start Date

Courses starting from
01 August 2021

In a nutshell

A Personal Learning Account is a new initiative from the Welsh Government. It is a free and flexible way to learn. The initiative will offer people the chance to access free, part-time courses that offer flexible and convenient learning around their existing lifestyle.

This course is a foundation level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more!

This course is for...

...anyone over 19, living in Wales, in employment and earning less than £29,534 a year.

...you want to take the next step in your career

...anyone who wants to learn about IT Service Management and the key ITIL® techniques, terminology and processes.

Course content

The course includes:

  • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  • The seven guiding principles of ITIL®4
  • ITIL® service value system
  • The four dimensions of service management
  • The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven

There will be an ITIL 4 Exam.

Entry Requirements

There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

Additional information

This course would benefit those new to the industry, or who are currently working in the sector but require validation through a qualification to support that experience.

This course is delivered by eLearning. This means that you should be motivated to study in a self-paced, self-organised manner using an internet enabled device.

The course includes an exam which is invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.

MPLA0054AA
Flexible

Have any questions or are not sure if this is the right course for you?

Contact us on 01495 333597 / 07485 314832
or email pla@coleggwent.ac.uk

All courses may be subject to change and cancelled if deemed not viable to run.

Print course information