eLearning - ITIL® 4 Foundation with Exam
In a nutshell
A Personal Learning Account is a new initiative from the Welsh Government. It is a free and flexible way to learn. The initiative will offer people the chance to access free, part-time courses that offer flexible and convenient learning around their existing lifestyle.
This course is a foundation level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more!
This course is for...
...anyone over 19, living in Wales, in employment and earning less than £26,000 a year.
...you want to take the next step in your career
...anyone who wants to learn about IT Service Management and the key ITIL® techniques, terminology and processes.
The course includes:
- How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
- The seven guiding principles of ITIL®4
- ITIL® service value system
- The four dimensions of service management
- The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven
There will be an ITIL 4 Exam.
There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.
This course would benefit those new to the industry, or who are currently working in the sector but require validation through a qualification to support that experience.
This course is delivered by eLearning. This means that you should be motivated to study in a self-paced, self-organised manner using an internet enabled device.
The course includes an exam which is invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.
All courses may be subject to change and cancelled if deemed not viable to run.Print course information