City & Guilds Diploma Customer Service Level 3

Key Information

Subject Area

Subject Area
Catering & Hospitality



Mode of Study

Mode of Study
Open/Distance Learning


Crosskeys Campus

Start Date

Start Date
01 August 2020


2 years

In a nutshell

This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy from level 2.

This course is for...

…people working in industry including call centres, tourism, hospitality and local government

…those wishing to improve customer service process in their role

…those looking to learn about customer expectations

Course content

Learners will focus on how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork.


The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.

Entry Requirements

Learners will need to be employed in an appropriate role to study this diploma.

Additional information

The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 4 Customer Service Excellence module (franchised through the University of South Wales).

This programme is part financed by the European Social Fund through the Welsh Government.

Payment Information

Due to current limitations, payment can only be made via bank transfer.

An invoice will be sent from within 72 hours with instructions on how to pay or set up payment instalments if required.

Where can I study City & Guilds Diploma Customer Service Level 3?

Crosskeys Campus
(Open/Distance Learning)
Start Date: 01 August 2020

Have any questions or are not sure if this is the right course for you?

Contact our Student Recruitment team

All courses may be subject to change and cancelled if deemed not viable to run.

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