City & Guilds Diploma Customer Service Level 2
In a nutshell
This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy.
This course is for...
…people working in industry including call centres, tourism, hospitality and local government
…those wishing to enhance their customer service skills
…those looking to learn about strategy
Learners will develop knowledge and practical skills for effective customer service.
The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.
Learners will need to be employed in an appropriate role to study this diploma.
The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 3 Customer Service.
Have any questions or are not sure if this is the right course for you?
Call 01495 333 777 to speak to our Student Recruitment team
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