City & Guilds Diploma Customer Service Level 2

Key Information

Subject Area

Subject Area
Catering & Hospitality

Level

Level
2

Mode of Study

Mode of Study
Open/Distance Learning

Location

Location
Crosskeys Campus

Start Date

Start Date
01 August 2020

Duration

Duration
2 years

In a nutshell

This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy.

This course is for...

…people working in industry including call centres, tourism, hospitality and local government

…those wishing to enhance their customer service skills

…those looking to learn about strategy

Course content

Learners will develop knowledge and practical skills for effective customer service.

Assessment

The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.

Entry Requirements

Learners will need to be employed in an appropriate role to study this diploma.

Additional information

The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 3 Customer Service.

Where can I study City & Guilds Diploma Customer Service Level 2?

CODI0478AA
Crosskeys Campus
(Open/Distance Learning)
Start Date: 01 August 2020

Have any questions or are not sure if this is the right course for you?

Call 01495 333 777 to speak to our Student Recruitment team

All courses may be subject to change

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