AXELOS ITIL® 4 Foundation
In a nutshell
This course is a foundation level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more!
This course is available as part of a Personal Learning Account (PLA). PLA is an initiative from the Welsh Government which offers people the chance to access free, part-time courses with flexible and convenient learning that fits around their existing lifestyle (subject to eligibility).
This course is for...
...anyone over 19, living in Wales, in employment and earning less than £29,534 a year.
...you want to take the next step in your career
...anyone who wants to learn about IT Service Management and the key ITIL® techniques, terminology and processes.
The course includes:
- How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
- The seven guiding principles of ITIL®4
- ITIL® service value system
- The four dimensions of service management
- The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven
There will be an ITIL® 4 exam at the end of the course.
There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.
This course would benefit those new to the industry or who are currently working in the sector but require validation through a qualification to support that experience.
This course is delivered by eLearning. This means that you should be motivated to study in a self-paced, self-organised manner using an internet enabled device.
The course includes an exam which is invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.
All courses may be subject to change and cancelled if deemed not viable to run.