City & Guilds Diploma in Customer Service Level 3
Catering and Hospitality
Start dates available from August 2023
In a nutshell
This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy from level 2.
This course is for...
…people working in industry including call centres, tourism, hospitality and local government
…those wishing to improve customer service process in their role
…those looking to learn about customer expectations
Learners will focus on how customer service delivery affects customer expectations and how the customer service process can be improved through customer feedback and effective teamwork.
The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.
Learners will need to be employed in an appropriate role to study this diploma.
The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 4 Customer Service Excellence module (franchised through the University of South Wales).
This programme is part financed by the European Social Fund through the Welsh Government.
Have any questions or are not sure if this is the right course for you?
Contact our Student Recruitment team