City & Guilds Diploma Customer Service Level 2

Key Information

Subject Area

Subject Area
Catering and Hospitality

Level

Level
2

Mode of Study
Mode of Study
Workplace Learning You'll need to be in full time employment in the sector to apply for this course and your assessor will visit you in the workplace to complete your NVQ qualification.
Location

Location
Crosskeys Campus

Start Date

Start Date
Start dates available from August 2023

Duration

Duration
2 years

In a nutshell

This course is designed for learners in customer service roles, looking to further develop their understanding of customer service strategy.

This course is for...

…people working in industry including call centres, tourism, hospitality and local government

…those wishing to enhance their customer service skills

…those looking to learn about strategy

Course content

Learners will develop knowledge and practical skills for effective customer service.

Assessment

The course will be delivered within the workplace whereby an assessor will visit to complete workplace assessments and progress reviews.

Entry Requirements

Learners will need to be employed in an appropriate role to study this diploma.

Additional information

The course will usually take 60 weeks to complete. After successful completion, learners can go on to study Level 3 Customer Service.

Where can I study City & Guilds Diploma Customer Service Level 2?

CODI0478AA
Crosskeys Campus
(Workplace Learning)

All courses may be subject to change and cancelled if deemed not viable to run.

Have any questions or are not sure if this is the right course for you?

Contact our Student Recruitment team