City & Guilds Certificate Customer Service Level 2

Key Information

Subject Area

Subject Area
Catering and Hospitality

Level

Level
2

Mode of Study
Mode of Study
Open/Distance Learning
Location

Location
Crosskeys Campus

Start Date

Start Date
01 August 2022

Duration

Duration
2 years

In a nutshell

If you work in retail, sales or any role where you’re dealing directly with customers, this course is for you! It’ll give you the opportunity to gain the skills and knowledge needed for a career in customer service.

This course is for...

…anyone working in a customer-facing environment dealing with a range of people in any industry.

Course content

The course aims to build on or recognise good practice in customer service whatever industry you’re in, emphasising the importance of effective communication and service delivery. Topics you’ll cover include:

  • Identifying customers and their characteristics and expectations
  • Knowing your organisation’s services and products
  • Showing how you follow your organisation’s practices and procedures
  • Understanding how to communicate using customer service language and follow rules within your work

On average, this qualification takes up to 6 months and there are no fixed start dates – you can begin at any point in the year. The assessor will observe you at work and assesses your performance against national standards, as well as using witnesses or a log or diary of your work. Assessors will also ask questions (either oral or written) to make sure you have the necessary knowledge and understanding to carry out your various job activities.

Entry Requirements

There are no formal entry requirements.

Where can I study City & Guilds Certificate Customer Service Level 2?

COCE1344AA
Crosskeys Campus
(Open/Distance Learning)
Start Date: 01 August 2022

This course may be available at other dates, times or campuses, please click to view your options.

All courses may be subject to change and cancelled if deemed not viable to run.

Have any questions or are not sure if this is the right course for you?

Contact our Student Recruitment team